Hyperautomation / Emerging Technologies

Hyperautomation is the result of process automation technology, integration tools, and enhanced core applications coming together in a seamless end to end solution which delivers fully automated or semi-automated business processes.

Bourne Consultants offer automation consulting services which incorporate market leading and emerging technologies to simplify, standardise or speed up processes which will reduce time, contain cost, eliminate inaccuracy, increase service quality and free up skilled resources for more value-added activities.

Automation applications have been maturing rapidly over the past few years, with several new technologies emerging to further enhance analysis and automation of candidate processes.

These include:

• Robotic Process Automation- RPA (UiPath^®)
  • Use of a software ‘robot’ to automatically capture, interpret and process information – best suited for processes that:
    • Are structured, repeatable, and computer-based with rules and logic
    • Involve interacting with more than one system/tool
    • Have a logical workflow and of a high volume/frequency
  • Improves speed and quality
  • Can run 24/7 with alert or exception reporting capability

• Intelligent OCR (ABBYY^®)
  • Intelligent workflow activated high accuracy scan, scrape & capture technology
  • Document scan, store and retrieval technology which creates and searches dynamic metadata – including MS Office documents, PDF’s and Image Files

• Chatbots
  • A software application used to conduct an on-line chat conversation via text or text-to-speech
  • May replace direct contact with a live agent
  • May augment liver agent capability and divert to a live agent if necessary

• Process Mining
  • Software which can log keystrokes and event logs to capture process actions/steps
  • Process steps can be sequences
  • Process variation and frequency and lag can be analysed and reported
  • Bottlenecks and inefficiency can be highlighted

• Data Mining / Analytics
  • Software which can interrogate large data sets
  • Defined analysis generates structured output
  • Generates analysis, observations and recommendations over the output based on configuration of the tool
  • Some applications such as ServiceNow^® are now being deployed with inbuilt process and data mining capability

Emerging Technologies that supplement and support automation are appearing in many and varied forms which include:

• AI and Machine Learning
  • AI – Artificial Intelligence
    • computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.
  • AI – Augmented Intelligence
    • an alternative that focuses on AI’s assistive role, aimed at enhancing human intelligence rather than replace it.
  • Machine Learning
    • The application of AI that provides systems the ability to automatically learn and improve from experience without being explicitly programmed

• IoT and Smart Sensors
  • The Internet of Things (IoT) refers to a system of interrelated, internet-connected objects that can collect and transfer data over a wireless network without human intervention.
  • Can automate data capture, replacing manual processes or plc systems, resulting in real time information availability

Our consultants can guide you through how automation applications deliver value. We have a tool to assess process automation candidates which will outline the options, opportunities and ‘size of the prize’ on offer. Contact us to explore Hyperautomation further.